FAQ'S
FAQ’S
WHAT IS THE COUNSELLE COLLECTION®?
THE COUNSELLE COLLECTION® is a legal themed lifestyle + leisure brand created by attorney , entrepreneur + blogger ELLE [fka: ELLECOMMAWOODS]
WHAT ARE YOUR JEWELRY ITEMS MADE OF?
All of our jewelry items are made with a 100% stainless steel base. The gold/rose gold pieces are 18k gold plated.
Proper care and maintenance are important for ensuring the longevity of stainless steel jewelry. Please review our jewelry care guide for more information!
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HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
TBH besties, we probably never be as fast as Amazon Prime since we are a small, one woman business [seriously, Elle packages and ships every order herself and sends a handwritten note], but we do our best to get your legal goodies to you pronto!
Typically, depending on the order, you will receive your order between 5-15 business days after purchasing. Please keep in mind that many of our items [e.g., clothing, some mugs, stationery] are made to order and may require longer process times than other items [i.e., candles, jewelry, handmade items].
Please allow up to 24-48 hours from the time you receive your shipping confirmation to see package movement. Some shipping carriers may experience delays. When tracking your order you may see a "label created" or "on its way" status for several days but try not to be alarmed! This tends to be more common during peak seasons [i.e., graduations, beginning school, bar exam results, etc.], instances of severe weather, and/or major Holidays [i.e., Christmas, Hanukkah, Kwanzaa, etc.] while Elle works through the production/fulfillment process and/or the shipping carriers work through a higher volume of packages. We appreciate your patience!
Need your order faster? We gotcha covered with our expedited/rush shipping option, which will get your goodies sent out to you within 2-3 business days. Expedited/rush shipping is only available for select items.
Buttttttttt, while we can’t make any promises, if you happen to need your order in a hurry – like, “emergency! I forgot my anniversary and need a gift ASAP” kind of hurry – we may be able to work some magic to get you your purchase even sooner. Please email INFO@counsellecollection.com with your order number, name & shipping details to see if your order is eligible to be fulfilled emergently.
PLEASE KEEP IN MIND THAT THERE IS AN ADDITIONAL, SEPARATE CHARGE FOR EMERGENT FULFILLMENT !!
WHAT’S THE BEST WAY TO GET IN CONTACT WITH THE COUNSELLE COLLECTION®?
The best way to get in contact with THE COUNSELLE COLLECTION® regarding order status is via email at: INFO@COUNSELLECOLLECTION.COM.
If you're looking to get in contact with ELLE, please fill out the form on the CONTACT page.