FAQ'S

WHAT ARE YOUR JEWELRY ITEMS MADE OF?

All of our jewelry items are made with a 100% stainless steel base. The gold/rose gold pieces are 18k gold plated.

Proper care and maintenance are important for ensuring the longevity of stainless steel jewelry. Please review our jewelry care guide for more information!

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HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

TBH besties, we probably never be as fast as Amazon Prime since we are a small, one woman business [seriously, Elle packages and ships every order herself and sends a handwritten note], but we do our best to get your legal goodies to you pronto!

Typically, depending on the order, you will receive your order between 5-15 business days after purchasing. Please keep in mind that many of our items [e.g., clothing, some mugs, stationery] are made to order and may require longer process times than other items [i.e., candles, jewelry, handmade items].

Please allow up to 24-48 hours from the time you receive your shipping confirmation to see package movement. Some shipping carriers may experience delays. When tracking your order you may see a "label created" or "on its way" status for several days but try not to be alarmed! This tends to be more common during peak seasons [i.e., graduations, beginning school, bar exam results, etc.], instances of severe weather, and/or major Holidays [i.e., Christmas, Hanukkah, Kwanzaa, etc.] while Elle works through the production/fulfillment process and/or the shipping carriers work through a higher volume of packages. We appreciate your patience!

Need your order faster? We gotcha covered with our expedited/rush shipping option, which will get your goodies sent out to you within 2-3 business days. Expedited/rush shipping is only available for select items.

Buttttttttt, while we can’t make any promises, if you happen to need your order in a hurry – like, “emergency! I forgot my anniversary and need a gift ASAP” kind of hurry – we may be able to work some magic to get you your purchase even sooner. Please email INFO@counsellecollection.com with your order number, name & shipping details to see if your order is eligible to be fulfilled emergently.

PLEASE KEEP IN MIND THAT THERE IS AN ADDITIONAL, SEPARATE CHARGE FOR EMERGENT FULFILLMENT !!

 

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WHAT’S THE BEST WAY TO GET IN CONTACT WITH THE COUNSELLE COLLECTION®?

The best way to get in contact with THE COUNSELLE COLLECTION® regarding order status is via email at: INFO@COUNSELLECOLLECTION.COM. 

If you're looking to get in contact with ELLE, please fill out the form on the CONTACT page.